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PRIVACY POLICY

LPS Privacy Policy

Lateral Payment Solutions Limited (LPS), a company registered in England and Wales with company registration number 4306951. Our registered office is at The Old Church, Quicks Road, London, SW19 1EX, United Kingdom.

LPS is committed to the privacy and security of the information it collects. This Privacy Policy describes the following important topics for users of the LPS services:

  • What information LPS collects and how it is collected
  • How LPS uses information
  • Retaining and deleting personal data
  • To whom LPS may disclose information
  • How LPS protects information
  • How individuals may access personal information to correct or delete it
  • Cross Border Transfers of your Information

How LPS collects data

LPS may collect data in the following ways:

  • By you completing a form on our website
  • When you contact us about products and services that we provide and/or problems with such products/services
  • Data that you provide LPS employees at trade shows, industry forums or similar types of events
  • Access or use of LPS Payment Services
  • Contacting LPS support
  • By you contracting with LPS

Types of data that can be stored

This information may include, for example, your name, business address, business name, email address and phone number or any other information that you choose to provide to us when you contact LPS or in order for LPS to contact you as a potential customer or in response to a support request. This also includes technical data such as IP addresses and transactional data that are commonly generated in establishing a connection with LPS.

Also, any other information that LPS may collect to process payment requests. The specific types of information we collect may change from time to time based on the nature of the services we provide to you. When you communicate with us for payment related queries or other purposes (e.g., by emails, faxes, phone calls, etc.), we retain such information and our responses to you in the records of your account.

How LPS uses information

We receive, hold and process your data on Azure servers located in West Europe. We only use your personal data for legitimate business reasons. You agree that we may use your personal information to:

  • Process transactions and provide the LPS Services
  • To contact and communicate with you when you request information about LPS Services
  • Verify your identity
  • Resolve disputes, collect fees and troubleshoot problems
  • Provide you with customer support services

In addition, when you use LPS services or process payment transactions with LPS, we use the provided information to verify and append information to prevent and combat fraud to comply with government regulations and card association rules. We continue to use information you provide internally for record keeping, internal reporting, support purposes and to compile and disclose information in the aggregate where individual or user information is not identifiable.

Retaining personal data

Our data retention policies and procedures are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of your personal data. Personal data that we process for any purpose shall not be kept for longer than is necessary for that purpose. Notwithstanding this, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject or to protect your vital interests or the vital interests of another natural person.

Customer Rights

We respect your rights as a customer to determine how your personal information is used.

If you have any queries regarding your rights, please contact us using our contact details at the end of this Privacy statement.

These rights include:

Right to access information

You have no direct access to the data stored in our server, but you have the right to ask us for an overview of your personal data that we process.

Right to rectification

If your personal data is incorrect or you become aware of any inaccuracies in the personal or company information you have provided, you must notify us and correct them as soon as possible, since you have the right to ask us to rectify it. If we shared data about you to a third party, we will notify that party.

Right to object to processing

You can object to LPS using your personal data for its own legitimate interests. We will consider your objection and whether processing your information has any undue impact on you that requires us to stop doing so.

Right to restrict processing

You can request us to restrict using your personal data if you believe the information is inaccurate, we are processing the data unlawfully and no longer need the data, but you want us to keep it for use in a legal claim. If your personal data is shared with a third party, we will notify that party.

Right to erasure

You can request us to erase the data that we hold about you, if we process your data unlawfully.

To whom LPS may disclose information

LPS may disclose your information under the following circumstances:

  • To LPS employees, contractors and agents to assist with any LPS products and services provided to you or by us now or in the future
  • To payment processors and banks in connection with processing your payments
  • To help LPS with fraud prevention and anti-money laundering we may disclose information about you to fraud prevention agencies, security agencies, emergency services, crime prevention agencies and telecommunications companies
  • We may be required to disclose personal information in response to a lawful request by public authorities, including to meet European or national security or law enforcement requirements

Other than as described above, LPS does not disclose customer information to third parties. By accepting this Privacy Policy and continuing to use LPS services, you expressly consent to the transfer of your data to those third parties for the purposes listed. In the event that LPS’s practice regarding disclosure of customer information to third parties should change in the future, LPS will provide a clear, conspicuous and readily available mechanism for customers to opt out of such information disclosures.

How LPS protects information

LPS provides technical and organizational safeguards to protect information we process and maintain. We use safeguards such as security policies and data encryption. Any information you make available to LPS while using the LPS services is encrypted using Secure Socket Layer (SSL) technology. This helps protect information from being intercepted and misused by third parties when it is traveling over the Internet. When LPS receives your information, it is stored on a secure server and is only accessed by authorized personnel. Please be aware that although LPS takes steps to create a secure environment for personal information, LPS cannot guarantee the security of any personal information transmitted online. LPS will make reasonable attempts to notify you if there is a security breach involving your information which results in a risk of identity theft or as otherwise required by law.

Cross Border Transfers of your Information

LPS is committed to adequately protecting your information regardless of where the data resides and to providing appropriate protection for your information where such data is transferred outside of the EU.

This could be to other LPS offices, companies within the LPS group or to third party service providers working on our behalf. Where any such processing takes place, appropriate controls, such as the adoption of data processing agreements containing the appropriate standard EU Model clauses, are in place to ensure that your personal data is protected to the same standard as if it were in the UK or other EEA country.

Children

We do not market to or knowingly solicit data from children under the age of 18. A customer must be at least 18 years old to use the LPS services. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at dataprotection@latpay.com. We will delete the information from our files within a reasonable time.

Changes

This Privacy Policy may be updated from time to time for any reason. We will post any new Privacy Policy here. You are advised to consult this Privacy Policy regularly for any changes.

Contact Us

In compliance with the EU General Data Protection Regulations (GDPR), LPS commits to resolve complaints about your privacy and our collection or use of your personal information. If you have any questions or suggestions regarding the EU Privacy Policy, please contact us:

By Mail: Data Protection Officer (DPO), Lateral Payment Solutions, The Old Church Quicks Road London GB SW19 1EX
By Email: dataprotection@latpay.com
By Phone: +44 (0) 208 5458840
By Fax: +44 (0) 208 5458839
We will respond to all requests, enquiries or concerns within thirty (30) days.
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