Frequently Asked Questions
Listed below are a series of merchant's and purchaser's frequently asked
questions. If you have a question that is not listed please email your question
to us at
info@lateralpaymentsolutions.com
Merchant FAQ's
Can I operate more than one Website URL through my Merchant Account?
Yes, the Merchant account is set up using the company details. The URLs can
operate through the one Merchant account or separate Merchant accounts can be
set up per site..
Once I have obtained my Merchant Account through LPS, will there be any
restrictions on the volume of purchases that can be made through my site?
Your Merchant account will have been provided based on your current business
model or current volumes (if your business is already trading). We will accept
natural growth in revenue from month to month and also increases due to new
product lines, marketing and promotions. It is best to notify your LPS account
manager if you predict a drastic increase in revenue over any period so that we
can accommodate your business growth.
Do I have to own a Website to qualify for a Merchant Account?
No, you can also get a Merchant Account to sell products over the telephone
through our Virtual Terminal. The application process is the same as an online
merchant.
Once I have completed my online application form, how long will it take
for my account to be activated?
We will review your application within 24 hours and one of our sales team will
contact you. Once we’ve received all of your company compliance information
required to set up a Merchant Account. We will submit the information to an
Acquirer and we usually have an approval within 2 to 3 days. Setting up the
Merchant account can take between 5 to 10 working days.
Can I sell anything online?
We LPS have a few exceptions like adult entertainment and unlicensed gaming
otherwise we accept the sale of most products and services.
How easy is it for my site to integrate with LPS?
In short, in most cases it's very simple. If you have an existing payment page
on your site, we will assess it for fraud and security reasons and see what
alterations are necessary, if any. If you at the present time do not accept
payments, LPS can provide a customised payment page for your site. In either
case we will assist you with every aspect of integration.
Does LPS provide merchant support?
Yes, we provide email and telephone support to help with any problems you may
have. We also encourage on-going support and strive to have a close working
relationship with all our clients. This is not just for technical issues but for
fraud, security and general business reasons.
Purchase FAQ's
How do I know my purchase is secure?
All merchants sites that are affiliated to LPS must be enabled for 128 bit SSL
encryption. We conduct a security review of all merchants sites before they can
use LPS. Any time data is sent over the Internet, LPS ensures it is highly
encrypted. Our own servers are housed in an ultra secure data warehouse in
London and are continuously monitored by one of the world's leading companies to
ensure total security.
How do I know my purchase has been successful?
Every purchase is acknowledged on our merchant’s server. In addition to this LPS
sends you a receipt in the form of an email. You will receive this almost
immediately after the purchase has been authorised. This will contain all
details related to the purchase.
Who do I contact if I have a query regarding the purchase?
LPS sends you a receipt in the form of an email. You will receive this almost
immediately after the purchase has been authorized. This will contain all
details related to the purchase. If you still have a query after checking the
details in the receipt, there is a link at the bottom you should click. This
will allow you to send an email directly to LPS. You queries will be answered
within 24 hours.