Frequently Asked Questions
Listed below are a series of merchant's and purchaser's frequently asked questions. If you have a question that is not listed please email your question to us at info@lateralpaymentsolutions.com
Merchant FAQ's
Can I operate more than one Website URL through my Merchant Account?
No, we suggest that you open a Merchant Account per URL, this makes it easier to reconcile your purchases over a specified period.
Once I have obtained my Merchant Account through LPS, will there be any restrictions on the volume of purchases that can be made through my site?
Your Merchant account will have been provided based on your current business model or current volumes (if your business is already trading). We will accept natural growth in revenue from month to month and also increases due to new product lines, marketing and promotions. It is best to notify your LPS account manager if you predict a drastic increase in revenue over any period so that we can accommodate your business growth.
Do I have to own a Website to qualify for a Merchant Account?
No, you can also get a Merchant Account to sell
products over the telephone through our Virtual
Terminal. The application process is the same
as an online merchant.
Once I have completed my online application form,
how long will it take for my account to be activated?
We will review your application within 24 hours and one of our risk assessment personnel will contact you. When we have performed a due diligence on your company and received the relevant company information, we will forward all the documents onto one of our Processing Banks. The normal turnaround time for processing an application is 5 to 7 working days.
Can I sell anything online?
LPS have a few exceptions like adult entertainment and unlicensed gaming otherwise we accept the sale of most products and services.
How easy is it for my site to integrate with LPS?
In short, in most cases it's very simple. If you have an existing payment page on your site, we will assess it for fraud and security reasons and see what alterations are necessary, if any. If you at the present time do not accept payments, LPS can provide a customised payment page for your site. In either case we will assist you with every aspect of integration.
Does LPS provide merchant support?
We provide email and telephone support to help with any problems you may have. We also encourage on-going support and strive to have a close working relationship with all our clients. This is not just for technical issues but for fraud, security and general business reasons.
Purchasers FAQ's
How do I know my purchase is secure?
All merchants sites that are affiliated to LPS must be enabled for 128 bit SSL encryption. We conduct a security review of all merchants sites before they can use LPS. Any time data is sent over the Internet, LPS ensures it is highly encrypted. Our own servers are housed in an ultra secure data warehouse in London and are continuously monitored by one of the world's leading companies to ensure total security.
How do I know my purchase has been successful?
Every purchase is acknowledged on our merchants server. In addition to this LPS sends you a receipt in the form of an email. You will receive this almost immediately after the purchase has been authorised. This will contain all details related to the purchase.
Who do I contact if I have a query regarding the purchase?
LPS sends you a receipt in the form of an email. You will receive this almost immediately after the purchase has been authorised. This will contain all details related to the purchase. If you still have a query after checking the details in the receipt, there is a link at the bottom you should click. This will allow you to send an email directly to LPS. You queries will be answered within 24 hours.